Refund Policy
Your financial security and satisfaction are our priority
Effective Date: January 15, 2025
Overview
At voterlaeevavo, we understand that financial accountability services require trust and confidence. Our refund policy reflects our commitment to providing exceptional value while maintaining fair business practices. We've structured our refund terms to protect both our clients and our ability to deliver quality financial guidance.
This policy applies to all services purchased through our platform, including consultation packages, financial planning services, and educational resources. Each service type has specific considerations that affect refund eligibility and processing.
Refund Eligibility Criteria
Service Dissatisfaction
If our services don't meet your expectations within the first 30 days, you may be eligible for a full refund. This applies to initial consultation packages and basic service tiers.
Technical Issues
Platform malfunctions or technical problems that prevent access to purchased services qualify for immediate refund consideration, regardless of the time elapsed.
Service Cancellation
Ongoing service subscriptions can be cancelled at any time, with refunds calculated on a pro-rated basis for unused service periods.
Duplicate Charges
Any accidental double billing or duplicate charges will be refunded immediately upon verification. We monitor our billing system closely to prevent such issues.
Refund Process
How to Request Your Refund
Contact Our Support Team
Email us at support@voterlaeevavo.com with your account details and reason for the refund request. Include your order number and purchase date.
Request Review
Our team will review your request within 48 hours and may ask for additional information to process your refund efficiently.
Approval Notification
Once approved, you'll receive confirmation via email with details about the refund amount and expected processing timeline.
Payment Processing
Refunds are processed back to your original payment method. Processing times vary depending on your bank or payment provider.
Processing Timeframes
Most refunds are processed within 5-7 business days, though bank transfers may take up to 10 business days to appear in your account
Non-Refundable Services
Certain services cannot be refunded due to their nature or delivery method. Custom financial plans that have been completed and delivered are non-refundable, as they represent personalized work created specifically for your situation.
One-time consultations that have already taken place cannot be refunded, though we're happy to address any concerns about the quality of advice provided. Digital downloads and educational materials become non-refundable once accessed or downloaded.
Important: Refund requests must be submitted within 90 days of the original purchase date. Requests beyond this period will be considered on a case-by-case basis, typically only for exceptional circumstances.
Payment Method Considerations
Credit card refunds typically appear within 3-5 business days, while debit card refunds may take 5-10 business days. Bank transfers can take up to two weeks depending on your financial institution's processing policies.
For payments made through third-party services like PayPal, refunds follow their standard processing times. We'll provide tracking information so you can monitor the refund status through the appropriate payment platform.
Partial Refunds
In cases where you've partially used a service or received some benefit, we may offer pro-rated refunds. This commonly applies to subscription services cancelled mid-cycle or multi-session packages where some sessions have been completed.
Our team calculates partial refunds fairly, considering the value delivered and remaining unused portion of your purchase. We aim to find solutions that work for everyone involved.
Need Help With Your Refund?
Contact our support team at support@voterlaeevavo.com
Call us: +61 414 532 204
Office: 20 Drummond Pl, West Perth WA 6005, Australia