Information We Collect

When you use our financial accountability services, we collect several types of information to provide you with personalized support and maintain the security of our platform.

• Personal Details: Your name, email address, phone number, and mailing address when you create an account or contact us
• Financial Information: Income details, expense categories, and budget goals you choose to share for accountability purposes
• Usage Data: How you interact with our website, including pages visited, time spent, and features used
• Communication Records: Messages exchanged through our platform, email correspondence, and phone call summaries
• Device Information: Your IP address, browser type, operating system, and device identifiers for security and optimization

We only collect information that directly supports our ability to help you achieve your financial goals. You control what financial details you share with us.

How We Use Your Information

Your information serves specific purposes related to delivering effective financial accountability services:

• Service Delivery: Providing personalized financial accountability coaching and tracking your progress toward goals
• Communication: Sending you updates, reminders, educational content, and responding to your inquiries
• Platform Improvement: Analyzing usage patterns to enhance our tools and develop new features that better serve your needs
• Security: Protecting your account from unauthorized access and maintaining the integrity of your financial data
• Legal Compliance: Meeting our obligations under Australian financial services and privacy regulations

We never use your information for purposes unrelated to our financial accountability services. Your financial goals and progress remain confidential.

Data Sharing and Third Parties

We maintain strict controls over who has access to your personal information. Here's our approach to data sharing:

Service Providers: We work with trusted Australian-based technology providers for hosting, email delivery, and payment processing. These partners are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our users and staff. We'll notify you of such requests unless legally prohibited.

Business Transfers: In the unlikely event voterlaeevavo is acquired or merged, your information would transfer to the new entity under the same privacy protections outlined in this policy.

We never sell your personal information to third parties or share it for marketing purposes outside of voterlaeevavo's services.

Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information:

• Access: Request a copy of all personal information we hold about you, provided free of charge in most circumstances
• Correction: Ask us to update or correct any inaccurate or incomplete information in your profile
• Deletion: Request removal of your account and associated data, subject to legal retention requirements
• Portability: Receive your data in a structured, commonly used format for transfer to another service
• Communication Preferences: Opt out of marketing emails while continuing to receive essential service notifications

To exercise these rights, contact our privacy team using the details provided below. We respond to most requests within 30 days and will verify your identity before processing any changes.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet legal obligations:

Active Accounts: Your profile and financial tracking data remain accessible while your account is active and for 12 months after your last login.

Communication Records: Email correspondence and platform messages are retained for 3 years to support ongoing service delivery and resolve any disputes.

Financial Records: Summary information about your goals and progress may be retained for up to 7 years in accordance with Australian financial record-keeping requirements.

Marketing Data: If you've subscribed to our newsletter or marketing communications, we'll keep your contact preferences until you unsubscribe or request deletion.

All data is stored on secure servers within Australia, ensuring your information remains subject to Australian privacy protections.

International Data Transfers

voterlaeevavo primarily operates within Australia, and we store your data on Australian-based servers. However, some of our technology providers may process data internationally:

When international processing occurs, we ensure these providers maintain privacy standards equivalent to Australian requirements through contractual agreements and certification programs.

You have the right to request that your data not be transferred internationally, though this may limit some features of our service.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how you use our services:

• Essential Cookies: Required for basic website functionality, login sessions, and security features
• Analytics Cookies: Help us understand which features are most valuable and how to improve our platform
• Preference Cookies: Remember your settings and customization choices for future visits

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or business practices. When we make significant changes:

We'll notify you by email at least 30 days before changes take effect and post the updated policy on our website with a new effective date. Continued use of our services after the effective date constitutes acceptance of the updated policy.

Minor clarifications or administrative changes may be made without advance notice, though we'll always maintain the same level of privacy protection.